Comment replies
Responses to comments on posts, reels and ads.
← Social Media services
Community management that makes every follower feel heard
Every comment, message and review is a conversation with a potential customer. We respond quickly and in your brand's voice, handle tricky situations calmly and pass genuine enquiries straight to you.
Unanswered messages are missed opportunities
People often message a brand on social media before buying. When they wait hours or days for a reply, many move on. Negative comments left unanswered can also put off others reading them.
Community management keeps your conversations active, helpful and on-brand, and makes sure nothing important slips through.
- Comments and DMs pile up unanswered
- Enquiries arrive on social media but no one follows up
- Negative comments sit without a response
- Replies sound different depending on who writes them
What's included
DM management
Answering common questions and routing enquiries to your team.
Review responses
Replies to reviews on Facebook and Google Business Profile.
Moderation
Hiding spam and handling inappropriate comments.
Response guide
Approved answers for frequent questions and sensitive situations.
Escalation
Urgent or sensitive issues flagged to you straight away.
How it works
Guide
We create a response guide with your FAQs, tone and escalation rules.
Respond
We reply to comments, DMs and reviews within agreed hours.
Escalate
We pass leads and sensitive issues to the right person.
Report
We share monthly themes, questions and sentiment.
What you get
Your proposal confirms exactly what's included for your business.
- Community response guide
- Community management within agreed hours
- Enquiry handover to your team
- Review response management
- Moderation of spam and abuse
- Monthly community report
Where community management matters most
High message volume
Brands receiving many DMs and product questions.
Ad campaigns
Comments on paid ads, where replies affect results.
Launches and offers
Busy periods with lots of questions.
Sensitive industries
Healthcare, finance and services where replies need care.
Community Management FAQs
What hours do you cover?+
We agree coverage hours with you based on your message volume and audience, and set clear expectations for response times.
Will you answer product or pricing questions?+
Yes, using the information and approved answers you provide. Anything outside that is passed to your team.
How do you handle negative comments?+
Calmly and professionally, following the escalation rules we agree with you. Serious issues are flagged immediately.
Can community management be added to our plan?+
Yes. It can be part of social media management or a standalone service.
Let's make sure no customer is left waiting
Tell us about your brand, your audience and what you want social media to achieve. We'll recommend the right plan.